​Terms and Conditions
Effective Date: January 1, 2025
These Terms and Conditions ("Terms") govern the purchase of products from Neptune Chemical Corporation LLC ("Neptune Chemical", "we", "us", "our"). By purchasing from us, you agree to be bound by these Terms.
1. Acceptance of Terms: By accepting purchase quotes, issuing purchase orders, and/or using the services and products provided by Neptune Chemical, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
2. Products and Services: Neptune Chemical provides chemicals and related services. All product descriptions, pricing, and availability are subject to change with or without notice. We make reasonable efforts to ensure that the information on our website is accurate, but we do not guarantee the accuracy or completeness of the content.
3. Orders, Payments, and Credit Worthiness: Neptune Chemical reserves the right to refuse or cancel any order at its discretion. Prices for products and services are listed in USD (unless otherwise specified), and all payments must be made in stated account net terms from date of invoice. Payment is accepted by check, ACH, and wire transfer. Failure to meet your account's net terms may incur a 1% interest surcharge, or maximum allowable by law, for every 15 days past the due date. Any account overdue by more than 30 days will be placed on hold, and may be sent to commercial collections. Neptune Chemical subscribes to a credit monitoring service and reports all payment habits to our service. Neptune Chemical reserves the right to place credit limits on your account at its sole discretion.
4. Shipping and Delivery: We will make reasonable efforts to ensure that your order is delivered in a timely manner. However, we do not guarantee delivery dates, and Neptune Chemical will not be held responsible for delays due to circumstances beyond our control, such as shipping carrier issues, customs delays, or weather conditions. Shipping for quotation purposes is EXW. Pre-paid and Add (PPD) shipping is available. Risk of damage or loss passes on to you, the customer, once the shipment is collected by the carrier at one of our facilities.
5. Returns and Refunds: Neptune Chemical offers a return policy for damaged, defective, or incorrect products. Returns must be requested within 3 business days from the date of receipt. Products must be unused, in original packaging, and in the same condition as when they were received. To initiate a return, please contact us at Admin@NeptuneChemCorp.com.
6. Warranty Disclaimer: Neptune Chemical products are provided "as is" without any warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Neptune Chemical does not guarantee the performance or results of its products and will not be liable for any damages or injuries arising from the use of our products.
7. Limitation of Liability: Neptune Chemical’s liability for any claim, loss, or damage arising out of the use of its products or services will be limited to the total amount paid by the customer for the specific product or service in question. In no event shall Neptune Chemical be liable for any indirect, incidental, or consequential damages.
8. Privacy Policy: Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the collection and use of your commercial and personal data as described in our Privacy Policy.
9. Intellectual Property: All content on the Neptune Chemical website, including text, graphics, logos, images, and software, and Neptune's products and services, is the property of Neptune Chemical or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
10. Prohibited Uses: You agree not to use our products or services for any unlawful, fraudulent, or harmful purpose.
11. Indemnification: You agree to indemnify, defend, and hold harmless Neptune Chemical, its affiliates, employees, agents, and licensors from any and all claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of our products or services, or infringement of third-party rights.
12. Governing Law: These Terms shall be governed by and construed in accordance with the laws of The State of Texas, County of Fort Bend, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be resolved in the courts of the State of Texas.
13. Changes to Terms: Neptune Chemical reserves the right to update or modify these Terms at any time, with or without notice. Any changes will be posted on our website or on company documents.
14. Termination: Neptune Chemical may suspend or terminate your account at any time for any reason, including, but not limited to, your violation of these Terms. Upon termination, all provisions of these Terms that by their nature should survive termination will remain in effect in perpetuity.
15. Force Majeure: Neptune Chemical will not be held liable for any delay or failure in performance resulting from circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, labor strikes, or supply chain disruptions.​
16. Contact Information: For any questions or concerns regarding these Terms and Conditions, please contact us at:
Neptune Chemical
Suite 150-57
9722 Gaston Rd.
Katy, Texas 77494
By accepting a quote and/or making a purchase from Neptune Chemical, you agree to these Terms and Conditions.